:root{
  --blue:#19d66b;
  --blue-700:#0eaf57;
  --blue-50:#ecfbf3;
  --green:#19d66b;
  --green-50:#ecfbf3;
  --secondary:#0093ee;
  --secondary-700:#0077c8;
  --secondary-50:#edf8ff;
  --orange:#f59e0b;
  --red:#e5484d;
  --ink:#172033;
  --text:#344054;
  --muted:#667085;
  --subtle:#98a2b3;
  --line:#e6eaf0;
  --line-strong:#d8dee8;
  --canvas:#f5f7f9;
  --panel:#fff;
  --rail:68px;
  --header:62px;
}

*{box-sizing:border-box}
html,body{width:100%;height:100%}
body{margin:0;overflow:hidden;background:var(--canvas);color:var(--ink);font:14px/1.5 Inter,"Segoe UI",Roboto,"PingFang SC","Microsoft YaHei",Arial,sans-serif;-webkit-font-smoothing:antialiased}
button,input,textarea,select{font:inherit}
button{color:inherit}
svg{fill:none;stroke:currentColor;stroke-width:1.8;stroke-linecap:round;stroke-linejoin:round}
.hidden{display:none!important}

/* Login */
.login-view{height:100%;display:grid;grid-template-columns:minmax(420px,520px) minmax(360px,1fr);background:#fff}
.login-panel{display:flex;flex-direction:column;padding:38px 64px;border-right:1px solid var(--line)}
.login-brand{display:flex;align-items:center;gap:12px}
.logo-mark,.rail-brand{display:grid;place-items:center;background:var(--blue);color:#fff;font-weight:800}
.logo-mark{width:42px;height:42px;border-radius:10px;font-size:20px}
.login-brand strong{display:block;font-size:17px;letter-spacing:-.2px}
.login-brand span{display:block;margin-top:1px;color:var(--subtle);font-size:11px}
.login-copy{margin:auto 0 26px;max-width:390px}
.eyebrow{display:block;margin-bottom:10px;color:var(--blue-700);font-size:12px;font-weight:700}
.login-copy h1{margin:0 0 10px;font-size:32px;line-height:1.2;letter-spacing:-1px}
.login-copy p{margin:0;color:var(--muted);font-size:14px}
.login-form{max-width:390px}
.login-form label,.settings-form label,.form-grid label{display:block;color:var(--text);font-size:12px;font-weight:600}
.login-form label+label{margin-top:14px}
input,textarea,select{width:100%;border:1px solid var(--line-strong);border-radius:8px;background:#fff;color:var(--ink);outline:none;transition:border-color .15s,box-shadow .15s}
input,select{height:40px;padding:0 11px}
textarea{padding:10px 11px;resize:vertical}
input:focus,textarea:focus,select:focus{border-color:var(--blue);box-shadow:0 0 0 3px rgba(0,147,238,.09)}
.login-form input{margin-top:6px;height:44px}
.form-error{min-height:20px;margin-top:10px;color:var(--red);font-size:12px}
.login-foot{margin-top:auto;color:var(--subtle);font-size:11px}
.login-visual{display:flex;align-items:center;justify-content:center;padding:70px;background:var(--canvas)}
.login-trust{width:min(520px,100%);padding:34px;border:1px solid var(--line);background:#fff}
.trust-line{display:flex;align-items:center;gap:12px;padding:15px 0;border-bottom:1px solid var(--line)}
.trust-line:last-of-type{border-bottom:0}
.trust-line span{width:9px;height:9px;border-radius:50%;background:var(--green)}
.trust-line b{font-size:16px;font-weight:650}
.login-trust p{margin:24px 0 0;color:var(--muted);line-height:1.75}

/* Buttons */
.btn{height:38px;border:1px solid transparent;border-radius:8px;padding:0 14px;display:inline-flex;align-items:center;justify-content:center;gap:7px;cursor:pointer;font-weight:650;transition:.15s}
.btn:hover{filter:brightness(.98)}
.btn-primary{background:var(--blue);color:#063c21}
.btn-primary:hover{background:var(--blue-700);color:#fff}
.btn-success{background:var(--blue);color:#063c21}
.btn-secondary{background:#fff;border-color:var(--line-strong);color:var(--text)}
.btn-secondary:hover{background:#f8fafc}
.btn-small{height:32px;padding:0 10px;font-size:12px}
.btn-block{width:100%;height:44px;margin-top:18px}
.icon-button,.editor-button{border:1px solid var(--line);background:#fff;cursor:pointer;display:grid;place-items:center}
.icon-button{width:34px;height:34px;border-radius:8px}
.icon-button svg,.editor-button svg{width:18px;height:18px}
.icon-button:hover,.icon-button.active{border-color:#b8def6;background:var(--blue-50);color:var(--blue-700)}

/* App frame */
.app{height:100%;display:grid;grid-template-columns:var(--rail) minmax(0,1fr);overflow:hidden}
.app-rail{height:100%;display:flex;flex-direction:column;align-items:center;border-right:1px solid var(--line);background:#fff;z-index:20}
.rail-brand{width:38px;height:38px;margin:12px 0 14px;border:0;border-radius:9px;font-size:17px;cursor:pointer}
.rail-nav{width:100%;display:flex;flex-direction:column;gap:3px;padding:0 7px}
.rail-btn{position:relative;width:50px;height:46px;border:0;border-radius:8px;background:transparent;color:#7b8798;cursor:pointer;display:grid;place-items:center}
.rail-btn svg{width:21px;height:21px}
.rail-btn span{position:absolute;left:58px;top:50%;transform:translateY(-50%);display:none;padding:6px 8px;border-radius:6px;background:#1f2937;color:#fff;white-space:nowrap;font-size:11px;z-index:50}
.rail-btn:hover span{display:block}
.rail-btn:hover{background:#f3f6f9;color:var(--text)}
.rail-btn.active{background:var(--blue-50);color:var(--blue)}
.rail-btn.active:before{content:"";position:absolute;left:-7px;width:3px;height:24px;border-radius:0 3px 3px 0;background:var(--blue)}
.rail-bottom{margin-top:auto;width:100%;display:flex;flex-direction:column;align-items:center;gap:8px;padding:10px 7px 12px}
.rail-badge{position:absolute;right:2px;top:3px;min-width:17px;height:17px;padding:0 4px;border-radius:20px;background:var(--red);color:#fff;font-size:9px;font-style:normal;display:grid;place-items:center;border:2px solid #fff}
.rail-profile{position:relative;width:42px;height:42px;padding:0;border:0;background:transparent;cursor:pointer}
.presence-dot{position:absolute;right:1px;bottom:1px;width:10px;height:10px;border:2px solid #fff;border-radius:50%;background:var(--green)}
.app-shell{min-width:0;height:100%;display:flex;flex-direction:column;overflow:hidden}
.global-header{height:var(--header);flex:none;display:flex;align-items:center;justify-content:space-between;padding:0 16px 0 20px;border-bottom:1px solid var(--line);background:#fff}
.header-title{display:flex;align-items:center;gap:10px;min-width:0}
.header-title span{display:none}
.header-title h1{margin:0;font-size:17px;font-weight:700;letter-spacing:-.2px}
.header-actions{display:flex;align-items:center;gap:10px}
.connection-pill{height:30px;display:flex;align-items:center;gap:7px;padding:0 10px;border:1px solid var(--line);border-radius:7px;color:var(--muted);font-size:11px;background:#fff}
.status-dot{display:inline-block;width:7px;height:7px;border-radius:50%;background:var(--green)}
.header-metric{height:30px;display:flex;align-items:baseline;gap:4px;padding:0 8px;color:var(--muted);font-size:11px}
.header-metric b{color:var(--secondary);font-size:14px}
.profile-button{height:40px;border:0;background:transparent;display:flex;align-items:center;gap:8px;padding:3px 4px 3px 3px;cursor:pointer;border-radius:8px}
.profile-button:hover{background:#f5f7fa}
.profile-button>span:nth-child(2){display:flex;flex-direction:column;align-items:flex-start;line-height:1.2}
.profile-button b{font-size:12px}.profile-button small{margin-top:2px;color:var(--subtle);font-size:9px}
.profile-button svg{width:15px;height:15px;color:var(--subtle)}
.view-stack{flex:1;min-height:0;position:relative;overflow:hidden}
.view{display:none;width:100%;height:100%;min-height:0;overflow:auto;background:var(--canvas)}
.view.active{display:block}

/* Avatars */
.avatar{display:grid;place-items:center;flex:none;overflow:hidden;border-radius:9px;background:var(--secondary-50);color:var(--secondary-700);font-weight:700;background-position:center;background-size:cover;border:1px solid #cfe7f8}
.avatar-sm{width:32px;height:32px;font-size:10px}
.avatar-lg{width:40px;height:40px;font-size:12px}
.avatar-xl{width:52px;height:52px;font-size:15px}
.avatar-xxl{width:72px;height:72px;font-size:20px}
.avatar-wrap{position:relative;flex:none}
.online-dot{position:absolute;right:-1px;bottom:-1px;width:10px;height:10px;border:2px solid #fff;border-radius:50%;background:var(--green)}

/* Conversations */
.conversation-layout{height:100%;display:grid;grid-template-columns:340px minmax(560px,1fr) 360px;overflow:hidden;background:#fff}
.inbox-panel,.chat-panel,.customer-panel{min-width:0;min-height:0;background:#fff}
.inbox-panel{display:flex;flex-direction:column;border-right:1px solid var(--line)}
.panel-heading,.customer-panel-head{height:60px;flex:none;display:flex;align-items:center;justify-content:space-between;padding:0 14px;border-bottom:1px solid var(--line)}
.panel-heading h2,.customer-panel-head h2{margin:0;font-size:15px;font-weight:700}
.panel-kicker,.page-kicker{display:none}
.search-box{height:38px;margin:10px 12px 8px;display:flex;align-items:center;gap:8px;padding:0 10px;border:1px solid var(--line);border-radius:8px;background:#fff;color:var(--subtle)}
.search-box svg{width:17px;height:17px}.search-box input{height:34px;padding:0;border:0;box-shadow:none;background:transparent}
.search-box.compact{width:320px;margin:0}
.filter-tabs{display:flex;gap:2px;padding:0 10px 9px;border-bottom:1px solid var(--line);overflow:auto}
.filter-tabs button{height:30px;border:0;border-radius:6px;background:transparent;color:var(--muted);padding:0 9px;white-space:nowrap;font-size:11px;cursor:pointer}
.filter-tabs button.active{background:var(--blue-50);color:var(--blue-700);font-weight:650}
.filter-tabs span{margin-left:3px}
.conversation-list{flex:1;min-height:0;overflow:auto}
.conversation-item{display:flex;gap:10px;padding:13px 12px;border-bottom:1px solid #edf0f4;cursor:pointer;background:#fff}
.conversation-item:hover{background:#f8fbf9}.conversation-item.active{background:#f0fcf5;box-shadow:inset 3px 0 0 var(--blue)}
.conversation-main{min-width:0;flex:1}
.conversation-top,.conversation-bottom{display:flex;align-items:center;justify-content:space-between;gap:8px}
.conversation-top b{min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;font-size:13px;font-weight:650}.conversation-top time{flex:none;color:var(--subtle);font-size:10px}
.conversation-source{margin-top:2px;color:var(--subtle);font-size:10px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.conversation-identity{display:flex;align-items:center;gap:6px;margin-top:3px;color:#667085;font-size:9px;white-space:nowrap;overflow:hidden}.conversation-identity span{overflow:hidden;text-overflow:ellipsis}.conversation-identity i{width:3px;height:3px;flex:none;border-radius:50%;background:#c2c8d0}.country-inline{display:inline-flex;align-items:center;margin-right:5px}
.conversation-bottom{margin-top:5px}.conversation-preview{min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;color:var(--muted);font-size:11px}
.unread-count{min-width:19px;height:19px;border-radius:20px;background:var(--secondary);color:#fff;font-size:9px;display:grid;place-items:center;padding:0 5px}
.conversation-tags{display:flex;gap:4px;margin-top:7px;overflow:hidden}.mini-tag{height:19px;display:inline-flex;align-items:center;padding:0 6px;border-radius:4px;background:#f2f4f7;color:var(--muted);font-size:9px;white-space:nowrap}.mini-tag.priority,.mini-tag.priority-high{background:#fff4e5;color:#a15c00}.mini-tag.priority-urgent{background:#fff0f0;color:#b42318}.mini-tag.priority-low{background:#f3f4f6}.mini-tag.follow-up{background:#eef6ff;color:#156fa8}.mini-tag.due{background:#fff0f0;color:#b42318}
.chat-panel{display:flex;flex-direction:column;overflow:hidden}
.empty-state{height:100%;display:flex;flex-direction:column;align-items:center;justify-content:center;color:var(--muted);text-align:center}
.empty-illustration{width:48px;height:48px;border:1px solid var(--line);border-radius:10px;display:grid;place-items:center;color:var(--blue);background:#fff}.empty-illustration svg{width:23px;height:23px}.empty-state h2{margin:15px 0 4px;font-size:15px}.empty-state p{margin:0;font-size:12px}
.chat-content{height:100%;min-height:0;display:flex;flex-direction:column}
.chat-header{height:60px;flex:none;display:flex;align-items:center;justify-content:space-between;gap:14px;padding:0 14px;border-bottom:1px solid var(--line);background:#fff}
.chat-identity{min-width:0;display:flex;align-items:center;gap:10px}.chat-identity>div{min-width:0}.chat-name-line{display:flex;align-items:center;gap:6px}.chat-name-line h2{margin:0;max-width:240px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;font-size:14px;font-weight:700}.chat-identity p{margin:2px 0 0;color:var(--muted);font-size:10px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;max-width:420px}
.flag-pill{display:inline-flex;align-items:center}.presence-label{font-size:9px;color:var(--muted)}.presence-label.online{color:#0f9f51}.presence-label:before{content:"";display:inline-block;width:6px;height:6px;margin-right:4px;border-radius:50%;background:#b8c0cc}.presence-label.online:before{background:var(--green)}
.dot-separator{margin:0 5px;color:var(--subtle)}
.chat-controls{display:flex;align-items:center;gap:6px}.chat-controls select{height:34px;width:auto;min-width:102px;padding:0 28px 0 9px;font-size:11px;border-radius:7px}
.page-context{height:34px;flex:none;display:flex;align-items:center;padding:0 14px;border-bottom:1px solid var(--line);background:#fafbfc;color:var(--muted);font-size:10px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.message-list{flex:1;min-height:0;overflow:auto;padding:26px 30px;background:#fff}
.message-row{width:min(960px,100%);display:flex;margin:0 auto 20px}
.message-row.visitor{justify-content:flex-start}
.message-row.agent,.message-row.auto{justify-content:flex-end}
.message-cluster{width:fit-content;max-width:min(720px,78%);display:grid;grid-template-columns:38px minmax(0,1fr);column-gap:11px;align-items:start}
.message-content{min-width:0;display:flex;flex-direction:column;align-items:flex-start}
.message-avatar{grid-column:1;width:38px;height:38px;border:1px solid #cfe7f8;border-radius:10px;background:var(--secondary-50);color:var(--secondary-700);display:grid;place-items:center;overflow:hidden;background-position:center;background-size:cover;font-size:9px;font-weight:750}
.message-row.agent .message-avatar{border-color:#bceecf;background:var(--green-50);color:#087a3a}
.message-row.auto .message-avatar{border-color:#cfe7f8;background:var(--secondary-50);color:var(--secondary-700)}
.message-sender{grid-column:2;min-height:18px;display:flex;align-items:center;gap:6px;margin:0 0 5px;color:#475467;font-size:10px;font-weight:700;line-height:1.2}
.message-sender small{height:18px;display:inline-flex;align-items:center;padding:0 6px;border-radius:5px;background:#f2f4f7;color:#667085;font-size:8px;font-weight:600}
.message-sender em{height:18px;display:inline-flex;align-items:center;padding:0 6px;border-radius:5px;background:var(--secondary-50);color:var(--secondary-700);font-size:8px;font-style:normal;font-weight:700}
.message-flag{display:inline-flex;align-items:center;line-height:1}
.message-bubble{grid-column:2;width:fit-content;max-width:100%;padding:10px 13px;border:1px solid #e2e7ed;border-radius:4px 12px 12px 12px;background:#fff;color:var(--ink);font-size:13px;line-height:1.62;word-break:break-word;box-shadow:0 2px 7px rgba(16,24,40,.035)}
.message-row.visitor .message-bubble{border-left:3px solid var(--secondary)}
.message-row.agent .message-bubble{border-color:#13c762;border-left:3px solid #0fae57;border-radius:4px 12px 12px 12px;background:var(--blue);color:#063c21}
.message-row.auto .message-bubble{border-color:#c8e6f8;border-left:3px solid var(--secondary);border-radius:4px 12px 12px 12px;background:var(--secondary-50);color:#17435e}
.message-meta{grid-column:2;margin-top:5px;color:var(--subtle);font-size:9px}
.message-row.agent .message-meta{color:#708090}
.message-system{width:min(960px,100%);display:flex;justify-content:center;margin:4px auto 16px}.message-system span{display:inline-flex;align-items:center;min-height:24px;padding:0 10px;border-radius:99px;background:#f2f4f7;color:#7a8798;font-size:9px}
.message-bubble img{display:block;max-width:320px;max-height:360px;border-radius:8px}.message-bubble a{color:inherit;text-decoration:underline}
.typing-line{height:20px;flex:none;padding:0 18px;color:var(--muted);font-size:10px;background:#fff}
.reply-box{flex:none;border-top:1px solid var(--line);background:#fff;padding:0 12px 12px}
.reply-tabs{height:34px;display:flex;align-items:center;gap:4px}.reply-tabs button{height:27px;border:0;border-radius:5px;background:transparent;color:var(--muted);font-size:10px;cursor:pointer}.reply-tabs button.active{background:var(--blue-50);color:#087a3a}.reply-shortcut{margin-left:auto;color:var(--subtle);font-size:9px}
.reply-editor{min-height:72px;display:flex;align-items:flex-end;gap:7px;padding:8px;border:1px solid var(--line-strong);border-radius:9px;background:#fff}.reply-editor:focus-within{border-color:var(--blue);box-shadow:0 0 0 3px rgba(25,214,107,.08)}
.reply-editor textarea{flex:1;min-height:48px;max-height:120px;padding:5px;border:0;box-shadow:none;resize:none;font-size:13px}
.editor-button{width:34px;height:34px;border-radius:7px;background:#f7f9fb;color:var(--muted)}
.send-button{height:34px;border:0;border-radius:7px;padding:0 12px;background:var(--blue);color:#063c21;display:flex;align-items:center;gap:6px;cursor:pointer;font-size:11px;font-weight:650}.send-button:hover{background:var(--blue-700);color:#fff}.send-button svg{width:15px;height:15px}
.customer-panel{display:flex;flex-direction:column;border-left:1px solid var(--line)}
.customer-scroll{flex:1;min-height:0;overflow:auto;padding:14px}
.customer-card{display:flex;align-items:center;gap:11px;padding-bottom:14px;border-bottom:1px solid var(--line)}
.customer-card-copy{min-width:0}.customer-card-copy>div:first-child{display:flex;align-items:center;gap:6px}.customer-card-copy b{font-size:14px}.customer-card-copy small{display:block;margin-top:2px;color:var(--subtle);font-size:9px}.tag-row{display:flex;flex-wrap:wrap;gap:4px;margin-top:7px}.tag{height:20px;display:inline-flex;align-items:center;padding:0 6px;border-radius:4px;background:#f2f4f7;color:var(--muted);font-size:9px}
.detail-group{border-bottom:1px solid var(--line)}.detail-group summary{height:40px;display:flex;align-items:center;justify-content:space-between;cursor:pointer;font-size:12px;font-weight:650;list-style:none}.detail-group summary::-webkit-details-marker{display:none}.detail-group summary svg{width:15px;height:15px;color:var(--subtle);transition:.15s}.detail-group[open] summary svg{transform:rotate(180deg)}.detail-body{padding:0 0 14px}
.form-grid{display:grid;grid-template-columns:1fr 1fr;gap:10px}.form-grid label input,.form-grid label textarea,.form-grid label select{margin-top:5px}.form-grid .span-2,.span-2{grid-column:1/-1}
.info-list{display:grid;gap:0}.info-row{display:flex;justify-content:space-between;gap:14px;padding:8px 0;border-bottom:1px solid #eff2f5;font-size:10px}.info-row span{color:var(--muted)}.info-row b{text-align:right;font-weight:500;color:var(--text);word-break:break-all}
.ip-history,.notes-list{display:grid;gap:7px}.ip-item,.note-item{padding:9px;border:1px solid var(--line);border-radius:7px;background:#fff;font-size:10px}.ip-item span,.note-item small{display:block;margin-top:3px;color:var(--subtle)}
.note-composer{display:grid;gap:7px}.note-composer textarea{min-height:70px}.detail-actions{display:flex;gap:7px;margin-top:10px}

/* General pages */
.page-container{width:min(1320px,calc(100% - 40px));margin:0 auto;padding:24px 0 40px}
.page-head{display:flex;align-items:center;justify-content:space-between;gap:20px;margin-bottom:18px}.page-head h2{margin:0;font-size:20px;letter-spacing:-.3px}.page-head p{margin:5px 0 0;color:var(--muted);font-size:12px}
.stat-row{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));border:1px solid var(--line);background:#fff;margin-bottom:16px}
.stat-row article{padding:16px;border-right:1px solid var(--line)}.stat-row article:last-child{border-right:0}.stat-row span{display:block;color:var(--muted);font-size:10px}.stat-row b{display:block;margin:5px 0 1px;font-size:24px;font-weight:700;letter-spacing:-.8px}.stat-row small{color:var(--subtle);font-size:9px}
.content-card{border:1px solid var(--line);background:#fff}
.card-head{min-height:56px;display:flex;align-items:center;justify-content:space-between;padding:12px 16px;border-bottom:1px solid var(--line)}.card-head h3{margin:0;font-size:14px}.card-head p{margin:3px 0 0;color:var(--muted);font-size:10px}
.table-toolbar{display:flex;align-items:center;justify-content:space-between;padding:12px;border-bottom:1px solid var(--line)}.toolbar-actions{display:flex;gap:7px}
.table-wrap{overflow:auto}.data-table{width:100%;border-collapse:collapse}.data-table th,.data-table td{padding:11px 13px;border-bottom:1px solid var(--line);text-align:left;vertical-align:middle}.data-table th{background:#fafbfc;color:var(--muted);font-size:10px;font-weight:650;white-space:nowrap}.data-table td{font-size:11px;color:var(--text)}.data-table tbody tr:hover{background:#fbfcfd}.table-person{display:flex;align-items:center;gap:9px;min-width:170px}.table-person b{display:block;color:var(--ink);font-size:12px}.table-person span{display:block;color:var(--subtle);font-size:9px}.table-action{border:0;background:transparent;color:var(--blue);cursor:pointer;font-size:10px}
.role-pill,.status-chip{display:inline-flex;align-items:center;height:22px;padding:0 7px;border-radius:4px;font-size:9px}.role-pill{background:#eef4f8;color:#475467}.status-chip.active{background:var(--green-50);color:#078a43}.status-chip.inactive{background:#f2f4f7;color:#667085}

/* Reports */
.report-stats-extended{grid-template-columns:repeat(6,minmax(0,1fr))}.report-grid{display:grid;grid-template-columns:minmax(0,1.7fr) minmax(280px,.8fr);gap:16px;margin-bottom:16px}.bar-chart{height:240px;padding:18px;display:flex;align-items:flex-end;gap:8px}.bar-item{flex:1;min-width:12px;display:flex;flex-direction:column;justify-content:flex-end;align-items:center;gap:6px;height:100%}.bar-item i{width:100%;max-width:28px;background:var(--blue);border-radius:3px 3px 0 0}.bar-item span{font-size:8px;color:var(--subtle)}
.country-list,.site-report-list{padding:10px 16px}.country-row,.site-report-row{padding:10px 0;border-bottom:1px solid var(--line)}.country-row:last-child,.site-report-row:last-child{border-bottom:0}.country-name{display:flex;align-items:center;justify-content:space-between;gap:10px;font-size:11px}.progress,.site-report-meter{height:5px;margin-top:7px;border-radius:5px;background:#edf0f4;overflow:hidden}.progress i,.site-report-meter i{display:block;height:100%;background:var(--blue)}
.activity-heatmap{padding:18px;overflow:auto}.heatmap-row{display:flex;align-items:center;gap:4px;margin-bottom:4px}.heatmap-row span{width:48px;color:var(--muted);font-size:8px}.heatmap-row i{width:18px;height:18px;border-radius:3px;background:#f0f2f5}.heatmap-hours{display:flex;margin-left:52px;gap:4px}.heatmap-hours span{width:18px;text-align:center;color:var(--subtle);font-size:7px}

/* Automation & knowledge */
.section-tabs{display:flex;gap:4px;margin-bottom:12px}.section-tabs button{height:34px;border:1px solid var(--line);border-radius:7px;background:#fff;color:var(--muted);padding:0 12px;cursor:pointer;font-size:11px}.section-tabs button.active{border-color:#b9def5;background:var(--blue-50);color:var(--blue-700)}
.automation-tab-panel{display:none}.automation-tab-panel.active{display:block}.automation-layout,.knowledge-layout{display:grid;grid-template-columns:340px minmax(0,1fr);gap:14px;min-height:560px}.automation-list,.knowledge-list{overflow:auto}.rule-item,.knowledge-item{padding:13px;border-bottom:1px solid var(--line);cursor:pointer}.rule-item:hover,.knowledge-item:hover,.rule-item.active,.knowledge-item.active{background:#f7fbfe}.rule-item-head{display:flex;align-items:center;justify-content:space-between;gap:10px}.rule-item b,.knowledge-item b{font-size:12px}.rule-item span,.knowledge-item span,.knowledge-item p{color:var(--muted);font-size:9px}.rule-condition-line{margin-top:7px;display:flex;flex-wrap:wrap;gap:4px}.rule-toggle{width:28px;height:16px;border-radius:16px;background:#d9dee6;position:relative}.rule-toggle:after{content:"";position:absolute;top:2px;left:2px;width:12px;height:12px;border-radius:50%;background:#fff}.rule-toggle.on{background:var(--green)}.rule-toggle.on:after{left:14px}
.editor-card,.knowledge-editor{padding:18px}.blank-editor{height:100%;min-height:360px;display:flex;flex-direction:column;align-items:center;justify-content:center;text-align:center;color:var(--muted)}.blank-editor svg{width:30px;height:30px;color:var(--blue)}.blank-editor h3{margin:12px 0 4px;font-size:14px}.blank-editor p{margin:0;font-size:11px}.settings-form{display:grid;gap:13px}.settings-form h3{margin:0;font-size:14px}.settings-form input,.settings-form textarea,.settings-form select{margin-top:5px}.row-2{display:grid;grid-template-columns:1fr 1fr;gap:12px}.form-actions{display:flex;justify-content:flex-end;gap:8px;padding-top:5px}
.knowledge-toolbar{display:flex;align-items:center;gap:12px;padding:12px;margin-bottom:14px}.knowledge-toolbar select{width:210px}.knowledge-summary{margin-left:auto;display:flex;gap:16px;color:var(--muted);font-size:10px}.knowledge-summary b{color:var(--ink)}

/* Team */
.team-grid{border:1px solid var(--line);background:#fff;overflow:auto}
.team-table{width:100%;border-collapse:collapse}.team-table th,.team-table td{padding:12px 14px;border-bottom:1px solid var(--line);text-align:left;vertical-align:middle}.team-table th{background:#fafbfc;color:var(--muted);font-size:10px;font-weight:650}.team-member{display:flex;align-items:center;gap:10px;min-width:220px}.team-member>div{min-width:0}.team-member b{display:block;font-size:12px}.team-member span{display:block;margin-top:2px;color:var(--subtle);font-size:9px}.team-actions{display:flex;justify-content:flex-end;gap:6px}.team-card{display:none}

/* Settings */
.settings-container{max-width:1180px}.settings-layout{display:grid;grid-template-columns:210px minmax(0,1fr);border:1px solid var(--line);background:#fff;min-height:620px}.settings-nav{padding:10px;border-right:1px solid var(--line)}.settings-nav button{width:100%;height:38px;border:0;border-radius:6px;background:transparent;text-align:left;padding:0 11px;color:var(--muted);cursor:pointer;font-size:11px}.settings-nav button.active{background:var(--blue-50);color:var(--blue-700);font-weight:650}.settings-content{padding:22px}.settings-panel{display:none}.settings-panel.active{display:block}.settings-section-head{display:flex;align-items:center;justify-content:space-between;padding-bottom:14px;border-bottom:1px solid var(--line);margin-bottom:18px}.settings-section-head h3{margin:0;font-size:16px}.settings-section-head p{margin:4px 0 0;color:var(--muted);font-size:11px}.avatar-uploader{display:flex;align-items:center;gap:14px;margin-bottom:18px}.avatar-uploader p{margin:6px 0 0;color:var(--subtle);font-size:9px}.settings-fields{max-width:760px}.narrow-form{max-width:480px}.site-settings-layout{display:grid;grid-template-columns:260px minmax(0,1fr);gap:16px}.site-list{border:1px solid var(--line)}.site-item{padding:12px;border-bottom:1px solid var(--line);cursor:pointer}.site-item:last-child{border-bottom:0}.site-item.active,.site-item:hover{background:#f7fbfe}.site-item b{display:block;font-size:11px}.site-item span{display:block;margin-top:2px;color:var(--subtle);font-size:9px}.site-editor{min-width:0}.color-field{display:grid;grid-template-columns:44px 1fr;gap:7px;margin-top:5px}.color-field input[type=color]{padding:2px}.code-box{display:block;margin-top:5px;padding:10px;border:1px solid var(--line);border-radius:7px;background:#f8fafc;color:#334155;font:10px/1.6 Consolas,monospace;white-space:pre-wrap;word-break:break-all}

/* Drawers, modals, menus */
.drawer,.modal{position:fixed;inset:0;z-index:100}.drawer-backdrop,.modal-backdrop{position:absolute;inset:0;background:rgba(16,24,40,.38)}
.drawer-panel{position:absolute;right:0;top:0;width:min(520px,100vw);height:100%;background:#fff;box-shadow:-18px 0 40px rgba(16,24,40,.12);display:flex;flex-direction:column}.drawer-panel>header,.modal-card>header{height:58px;flex:none;display:flex;align-items:center;justify-content:space-between;padding:0 18px;border-bottom:1px solid var(--line)}.drawer-panel h2,.modal-card h2{margin:0;font-size:16px}.drawer-body,.modal-body{flex:1;min-height:0;overflow:auto;padding:18px}.drawer-section{padding:14px 0;border-bottom:1px solid var(--line)}
.modal{display:grid;place-items:center}.modal-card{position:relative;width:min(720px,calc(100vw - 32px));max-height:min(760px,calc(100vh - 32px));display:flex;flex-direction:column;background:#fff;border-radius:10px;box-shadow:0 24px 70px rgba(16,24,40,.2);overflow:hidden}
.profile-menu{position:fixed;right:14px;top:52px;width:170px;padding:6px;border:1px solid var(--line);border-radius:8px;background:#fff;box-shadow:0 12px 30px rgba(16,24,40,.12);z-index:120}.profile-menu button{width:100%;height:34px;border:0;border-radius:5px;background:transparent;text-align:left;padding:0 9px;cursor:pointer;font-size:11px}.profile-menu button:hover{background:#f5f7fa}.profile-menu hr{border:0;border-top:1px solid var(--line);margin:5px 0}.danger-text{color:var(--red)!important}
.toast-host{position:fixed;right:18px;bottom:18px;z-index:200;display:grid;gap:7px}.toast{min-width:220px;padding:10px 12px;border:1px solid #bfe9d1;border-radius:7px;background:#effbf4;color:#15733e;font-size:11px;box-shadow:0 10px 24px rgba(16,24,40,.09)}.toast.error{border-color:#f1c2c2;background:#fff3f3;color:#a12a2a}
.empty-list{padding:28px 16px;color:var(--muted);text-align:center;font-size:11px}

/* Responsive */
@media(max-width:1280px){.conversation-layout{grid-template-columns:300px minmax(430px,1fr) 320px}.chat-controls select{min-width:90px}.report-stats-extended{grid-template-columns:repeat(3,1fr)}.report-stats-extended article:nth-child(3){border-right:0}.report-stats-extended article:nth-child(-n+3){border-bottom:1px solid var(--line)}}
@media(max-width:1080px){.customer-panel{display:none!important}.conversation-layout{grid-template-columns:300px minmax(0,1fr)}.report-grid{grid-template-columns:1fr}.stat-row{grid-template-columns:repeat(2,1fr)}.stat-row article:nth-child(2){border-right:0}.stat-row article:nth-child(-n+2){border-bottom:1px solid var(--line)}.automation-layout,.knowledge-layout{grid-template-columns:300px minmax(0,1fr)}}
@media(max-width:760px){body{overflow:auto}.app{grid-template-columns:1fr}.app-rail{position:fixed;left:0;right:0;bottom:0;top:auto;height:58px;z-index:80;flex-direction:row;border-right:0;border-top:1px solid var(--line)}.rail-brand,.rail-bottom{display:none}.rail-nav{flex-direction:row;justify-content:space-around;padding:4px}.rail-btn{width:46px;height:46px}.rail-btn.active:before{display:none}.rail-btn span{display:none!important}.app-shell{height:calc(100dvh - 58px)}.global-header{padding:0 10px}.connection-pill,.header-metric,.profile-button>span:nth-child(2){display:none}.conversation-layout{grid-template-columns:1fr}.inbox-panel{display:flex}.chat-panel{display:none}.conversation-layout.chat-open .inbox-panel{display:none}.conversation-layout.chat-open .chat-panel{display:flex}.chat-controls select{display:none}.page-container{width:calc(100% - 20px);padding:14px 0 70px}.report-stats-extended,.stat-row{grid-template-columns:1fr 1fr}.automation-layout,.knowledge-layout,.settings-layout,.site-settings-layout{grid-template-columns:1fr}.settings-nav{display:flex;overflow:auto;border-right:0;border-bottom:1px solid var(--line)}.settings-nav button{width:auto;white-space:nowrap}.login-view{grid-template-columns:1fr}.login-panel{padding:28px}.login-visual{display:none}.reply-shortcut{display:none}}


/* Enterprise V8 identity and conversation refinements */
.global-header{height:60px}.header-title h1{font-size:16px}.header-title span{font-size:9px}
.inbox-panel{background:#fff}.panel-heading{height:61px}.chat-header{height:61px}.customer-panel-head{height:61px}
.chat-panel{background:#f8fafc}.reply-box{padding:0 16px 14px}.reply-editor{border-radius:8px}
.customer-panel{background:#fff}.customer-scroll{background:#fff}
.share-block{padding:14px;border:1px solid var(--line);border-radius:8px;background:#fafbfd}
.share-block-head{display:flex;align-items:flex-start;justify-content:space-between;margin-bottom:10px}.share-block-head b{display:block;color:var(--text);font-size:12px}.share-block-head span{display:block;margin-top:3px;color:var(--muted);font-size:10px;line-height:1.5}
.copy-control{display:grid;grid-template-columns:minmax(0,1fr) auto auto;gap:7px;align-items:center}.copy-control input{margin:0!important;font-family:Consolas,monospace;font-size:10px;background:#fff}
.share-actions{display:flex;justify-content:flex-end;margin-top:8px}
@media(max-width:760px){.copy-control{grid-template-columns:1fr}.copy-control .btn{width:100%}.message-list{padding:16px 12px}.message-content{max-width:82%}}

/* FinDesk Enterprise V8 — operational workspace refinements */
:root{
  --blue:#19d66b;
  --blue-700:#0fac57;
  --blue-50:#effcf5;
  --secondary:#0093ee;
  --secondary-700:#0075bf;
  --secondary-50:#eef8ff;
  --canvas:#f7f9fb;
}
.avatar img{width:100%;height:100%;display:block;object-fit:cover}
.rail-btn .rail-badge{right:0;top:1px}
.conversation-layout{grid-template-columns:330px minmax(620px,1fr) 350px}
.chat-panel{display:flex;flex-direction:column;background:#f8fafc}
.chat-content{height:100%;min-height:0;display:flex;flex-direction:column}
.message-list{padding:22px 26px 18px}
.message-row{width:min(980px,100%);margin-bottom:16px}
.message-row.visitor{justify-content:flex-start}
.message-row.agent,.message-row.auto{justify-content:flex-end}
.message-cluster{max-width:min(700px,76%);grid-template-columns:40px minmax(0,1fr);column-gap:10px}
.message-row.agent .message-cluster,.message-row.auto .message-cluster{grid-template-columns:40px minmax(0,1fr)}
.message-avatar{width:40px;height:40px;border-radius:10px;background:#fff}
.message-content{max-width:100%;align-items:flex-start}
.message-sender{margin-bottom:5px;font-size:11px}
.message-bubble{padding:10px 13px;border-radius:5px 11px 11px 11px;box-shadow:none}
.message-row.visitor .message-bubble{border:1px solid #d9e4ed;border-left:3px solid var(--secondary);background:#fff;color:var(--ink)}
.message-row.agent .message-bubble{border:1px solid #15be61;border-left:3px solid #0fa653;background:var(--blue);color:#083c22}
.message-row.auto .message-bubble{border:1px solid #c8e6f8;border-left:3px solid var(--secondary);background:var(--secondary-50);color:#17435e}
.message-meta{margin-top:4px}
.customer-avatar-button{position:relative;flex:none;width:52px;height:52px;padding:0;border:0;background:transparent;cursor:pointer}
.customer-avatar-button .avatar{width:52px;height:52px}
.customer-avatar-button i{position:absolute;inset:auto 0 0;height:17px;display:flex;align-items:center;justify-content:center;border-radius:0 0 9px 9px;background:rgba(16,24,40,.68);color:#fff;font-size:8px;font-style:normal;opacity:0;transition:.15s}
.customer-avatar-button:hover i{opacity:1}
.customer-card{position:relative}
.customer-card .text-button{margin-left:auto}
.text-button{border:0;background:transparent;color:var(--secondary-700);font-size:10px;cursor:pointer}
.text-button.danger{color:var(--red)}
.customer-panel-head .btn-success{background:var(--blue);color:#073a22}
.reply-box{position:relative;z-index:2}
.reply-editor{background:#fff}
.send-button{background:var(--blue);color:#073a22}
.send-button:hover{background:var(--blue-700);color:#fff}
.conversation-item .unread{background:var(--secondary)}
.conversation-item.active{background:#f0fcf5;box-shadow:inset 3px 0 0 var(--blue)}
@media(max-width:1280px){.conversation-layout{grid-template-columns:300px minmax(480px,1fr) 320px}.message-list{padding:18px}}
.customer-avatar-button.is-disabled{cursor:default}.customer-avatar-button.is-disabled i{display:none}.form-grid input:disabled,.form-grid textarea:disabled{border-color:transparent;background:#f8fafc;color:#344054;opacity:1;cursor:default}.customer-panel-head .btn-success{min-width:72px}
.message-row.grouped{margin-top:-9px}.message-row.grouped .message-avatar{visibility:hidden}.message-row.grouped .message-sender{display:none}.message-row.grouped .message-content{padding-top:0}

/* Enterprise V10.1 brand identity refinements */
.logo-mark{
  overflow:visible;
  border:0;
  border-radius:0;
  background:transparent;
  box-shadow:none;
  color:transparent;
}
.logo-mark img{
  width:100%;
  height:100%;
  display:block;
  object-fit:contain;
  padding:0;
  background:transparent;
}
.rail-brand{
  width:48px;
  height:48px;
  margin:12px 0 14px;
  padding:0;
  border:0;
  border-radius:0;
  background:transparent;
  box-shadow:none;
  color:transparent;
  overflow:visible;
}
.rail-brand img{
  width:100%;
  height:100%;
  display:block;
  object-fit:contain;
  padding:0;
  background:transparent;
}
.rail-brand:hover{
  background:transparent;
  box-shadow:none;
  border:0;
  filter:brightness(.98);
}
.owner-only-badge{display:inline-flex;align-items:center;height:25px;padding:0 9px;border:1px solid #bceecf;border-radius:999px;background:var(--green-50);color:#087a3a;font-size:9px;font-weight:800;letter-spacing:.6px}
.brand-settings-form{max-width:920px}
.brand-preview-card{display:grid;grid-template-columns:104px minmax(0,1fr) auto;gap:18px;align-items:center;margin-bottom:22px;padding:20px;border:1px solid var(--line);border-radius:10px;background:#fafbfc}
.brand-preview-logo{width:104px;height:104px;display:grid;place-items:center;overflow:visible;border:0;border-radius:0;background:transparent;box-shadow:none}
.brand-preview-logo img{width:100%;height:100%;object-fit:contain;background:transparent}
.brand-preview-copy{min-width:0;display:flex;flex-direction:column}
.brand-preview-copy strong{font-size:19px;line-height:1.3;letter-spacing:-.3px}
.brand-preview-copy span{margin-top:4px;color:var(--muted);font-size:12px}
.brand-preview-copy small{margin-top:11px;color:var(--subtle);font-size:10px;line-height:1.6}
.brand-upload-actions{display:flex;gap:7px;align-self:start}
.brand-security-note{display:flex;align-items:flex-start;gap:11px;margin-top:18px;padding:13px 14px;border:1px solid #cfe7f8;border-radius:8px;background:var(--secondary-50)}
.brand-security-note b{flex:none;color:var(--secondary-700);font-size:11px}
.brand-security-note span{color:#4d6b7f;font-size:10px;line-height:1.65}
@media(max-width:760px){.brand-preview-card{grid-template-columns:78px minmax(0,1fr)}.brand-preview-logo{width:78px;height:78px;border-radius:14px}.brand-upload-actions{grid-column:1/-1;flex-wrap:wrap}}

/* Enterprise V10.2 complete brand controls */
.favicon-card{display:grid;grid-template-columns:54px minmax(0,1fr) auto;gap:14px;align-items:center;margin:0 0 22px;padding:14px 16px;border:1px solid var(--line);border-radius:10px;background:#fafbfc}
.favicon-preview{width:44px;height:44px;display:grid;place-items:center;background:transparent;overflow:visible}
.favicon-preview img{width:100%;height:100%;object-fit:contain;background:transparent}
.favicon-card>div:nth-child(2){display:flex;flex-direction:column;min-width:0}
.favicon-card b{font-size:12px}.favicon-card span{margin-top:3px;color:var(--muted);font-size:10px}
@media(max-width:760px){.favicon-card{grid-template-columns:44px minmax(0,1fr)}.favicon-card .brand-upload-actions{grid-column:1/-1}}


/* Enterprise V10.5 local SVG flags */
.country-flag{display:inline-block;width:18px;height:13px;flex:none;object-fit:cover;border-radius:2px;box-shadow:0 0 0 1px rgba(16,24,40,.12);vertical-align:-2px;background:#fff}
.country-flag-unknown{display:inline-flex;align-items:center;justify-content:center;width:18px;height:18px;border:0;box-shadow:none;background:transparent;font-size:14px;line-height:1}
.flag-pill .country-flag,.customer-card-copy .country-flag{width:20px;height:15px}
.message-flag .country-flag{width:17px;height:12px}
.country-value{display:inline-flex;align-items:center;justify-content:flex-end;gap:6px;min-width:0}
.report-country-flag{display:flex;align-items:center}
.country-row{display:grid;grid-template-columns:22px minmax(0,1fr) 42px;gap:9px;align-items:center}
.country-row .country-name{display:block}.country-row>strong{text-align:right;font-size:11px}
.mobile-back-button,.mobile-close-details{display:none}
.customer-panel-actions{display:flex;align-items:center;gap:7px}

/* Enterprise V10.4 mobile workbench */
@media(max-width:760px){
  html,body{height:100%;min-height:100%;overflow:hidden;overscroll-behavior:none}
  body{position:fixed;inset:0;width:100%;background:#fff}
  .app{height:100dvh;min-height:0;display:block;padding-bottom:calc(58px + env(safe-area-inset-bottom))}
  .app-shell{height:calc(100dvh - 58px - env(safe-area-inset-bottom));min-height:0}
  .app-rail{height:calc(58px + env(safe-area-inset-bottom));padding-bottom:env(safe-area-inset-bottom);box-shadow:0 -6px 20px rgba(16,24,40,.06)}
  .rail-nav{justify-content:flex-start;overflow-x:auto;overflow-y:hidden;scrollbar-width:none;padding:4px 6px;gap:2px}
  .rail-nav::-webkit-scrollbar{display:none}.rail-btn{flex:1 0 46px;max-width:56px}
  .global-header{height:52px;min-height:52px;padding:0 10px 0 14px}
  .header-title h1{font-size:15px}.header-actions{gap:5px}.profile-button{width:38px;padding:3px}.profile-button svg{display:none}
  #quickAddBtn{height:32px;padding:0 10px;font-size:11px}.connection-pill,.header-metric{display:none!important}
  .view-stack,.view,.conversation-layout{height:100%;min-height:0}
  .conversation-layout{display:block;position:relative;overflow:hidden}
  .inbox-panel,.chat-panel{width:100%;height:100%;min-height:0;border:0}
  .inbox-panel{display:flex!important}
  .chat-panel{display:none!important;background:#fff}
  .conversation-layout.chat-open .inbox-panel{display:none!important}
  .conversation-layout.chat-open .chat-panel{display:flex!important}
  .app.chat-open{padding-bottom:0}
  .app.chat-open .app-rail{display:none}
  .app.chat-open .app-shell{height:100dvh}
  .app.chat-open .global-header{display:none}
  .panel-heading{height:52px;padding:0 12px}.panel-heading h2{font-size:15px}
  .search-box{margin:9px 10px 7px;height:40px}.search-box input{font-size:13px}
  .filter-tabs{padding:0 10px 8px;gap:5px;overflow-x:auto;scroll-snap-type:x proximity}.filter-tabs::-webkit-scrollbar{display:none}
  .filter-tabs button{flex:none;height:31px;padding:0 10px;border:1px solid var(--line);border-radius:16px;background:#fff;scroll-snap-align:start}
  .filter-tabs button.active{border-color:#b9efd0;background:var(--green-50)}
  .conversation-list{min-height:0;padding-bottom:env(safe-area-inset-bottom)}
  .conversation-item{min-height:82px;padding:12px 11px;gap:10px}.conversation-top b{font-size:13px}.conversation-top time{font-size:10px}
  .conversation-identity{font-size:10px}.conversation-preview{font-size:11px}
  .chat-content{height:100%;min-height:0}
  .chat-header{height:58px;min-height:58px;padding:0 9px;gap:6px;background:#fff}
  .mobile-back-button{display:grid;place-items:center;width:36px;height:36px;flex:none;padding:0;border:0;border-radius:8px;background:#f5f7fa;color:var(--ink)}
  .mobile-back-button svg{width:20px;height:20px}
  .chat-identity{min-width:0;flex:1;gap:8px}.chat-identity .avatar{width:34px;height:34px}.chat-identity>div{min-width:0}
  .chat-name-line{gap:5px}.chat-name-line h2{max-width:128px;font-size:13px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
  .chat-identity p{max-width:170px;font-size:9px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
  .chat-controls{gap:5px;flex:none}.chat-controls select{display:none!important}.chat-controls #statusSelect{display:block!important;width:82px;min-width:82px;height:34px;padding:0 24px 0 8px;font-size:10px}
  #followUpBtn{display:none}.chat-controls .icon-button{width:34px;height:34px}
  .page-context{height:32px;min-height:32px;padding:7px 12px;font-size:9px;white-space:nowrap;overflow-x:auto;overflow-y:hidden}
  .message-list{padding:12px 10px 18px;scroll-padding-bottom:110px}.message-row{gap:7px}.message-bubble{max-width:86%;font-size:13px;line-height:1.5}.message-content{padding:9px 11px}
  .message-avatar{width:28px;height:28px}.message-sender{font-size:9px}.message-time{font-size:8px}
  .typing-line{padding:0 12px;font-size:9px}
  .reply-box{padding:0 8px calc(8px + env(safe-area-inset-bottom));background:#fff}
  .reply-tabs{height:31px}.reply-tabs button{height:30px;font-size:10px}.reply-shortcut{display:none}
  .reply-editor{min-height:52px;padding:6px;border-radius:10px;gap:5px}.reply-editor textarea{min-height:38px;max-height:96px;padding:9px 5px;font-size:13px}
  .editor-button{width:36px;height:36px}.send-button{width:42px;height:38px;padding:0}.send-button span{display:none}.send-button svg{width:19px;height:19px}
  .customer-panel{position:fixed!important;inset:0!important;z-index:150;width:100%!important;height:100dvh!important;display:flex!important;flex-direction:column;background:#fff;border:0!important;transform:translateX(100%);transition:transform .22s ease;visibility:hidden}
  .app.details-open .customer-panel:not(.hidden){transform:translateX(0);visibility:visible}
  .customer-panel-head{height:56px;min-height:56px;padding:0 12px;box-shadow:0 1px 0 var(--line)}
  .mobile-close-details{display:grid}.customer-scroll{padding-bottom:calc(24px + env(safe-area-inset-bottom))}
  .customer-card{padding:14px 12px}.detail-group summary{padding:14px 12px}.detail-body{padding:12px}.info-list{padding:0 12px}
  .form-grid{grid-template-columns:1fr}.form-grid .span-2{grid-column:auto}.info-row{align-items:flex-start;gap:12px}.info-row b{max-width:65%;word-break:break-word}
  .page-container{width:100%;padding:12px 10px calc(76px + env(safe-area-inset-bottom))}
  .content-card,.team-grid,.settings-layout{border-left:0;border-right:0}
  .report-stats-extended,.stat-row{grid-template-columns:1fr 1fr}.report-grid{gap:10px}
  .automation-layout,.knowledge-layout,.settings-layout,.site-settings-layout{grid-template-columns:1fr;min-height:0}
  .settings-content{padding:14px 10px}.settings-nav{padding:7px 8px;gap:5px;scrollbar-width:none}.settings-nav::-webkit-scrollbar{display:none}
  .settings-nav button{height:34px;padding:0 10px;border:1px solid transparent;border-radius:17px}.settings-nav button.active{border-color:#b9efd0}
  .row-2{grid-template-columns:1fr}.form-actions{position:sticky;bottom:0;padding:10px 0;background:#fff}
  .team-table{min-width:720px}.knowledge-toolbar{flex-wrap:wrap}.knowledge-toolbar select{width:100%}.knowledge-summary{margin-left:0;width:100%}
  .modal-card{width:calc(100vw - 16px);max-height:calc(100dvh - 16px);border-radius:12px}.drawer-panel{width:100vw}
  .toast-host{left:10px;right:10px;bottom:calc(68px + env(safe-area-inset-bottom))}.toast{min-width:0;width:100%}
}
@media(max-width:390px){
  .chat-name-line h2{max-width:98px}.chat-controls #statusSelect{width:72px;min-width:72px}.chat-identity p{max-width:130px}
  .report-stats-extended,.stat-row{grid-template-columns:1fr}.send-button{width:40px}
}


/* Enterprise V10.5 actual-country display */
.country-profile-label{min-width:0}
.country-profile-display{
  width:100%;
  height:40px;
  margin-top:0;
  padding:0 12px;
  display:flex;
  align-items:center;
  border:1px solid transparent;
  border-radius:8px;
  background:#f8fafc;
  color:var(--ink);
}
.country-profile-value{display:inline-flex;align-items:center;gap:9px;min-width:0;font-weight:650;font-size:13px}
.country-profile-value .country-flag{width:22px;height:16px;border-radius:2px}
.country-profile-empty{color:var(--subtle);font-weight:500}
.country-profile-input{margin-top:0}
@media(max-width:760px){
  .country-profile-display{height:42px;padding:0 11px}
  .country-profile-value{font-size:14px}
  .country-profile-value .country-flag{width:24px;height:18px}
}